We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that all orders are accepted on the following conditions:
Our priority is getting your order to you as quickly and safely a possible.
You can choose between Royal Mail 2nd Class Parcel service or Parcelforce 24 Express service. Prices for each will be shown. For larger/heavier items and our Flowliner products, only Parcelforce can be used.
Items are sent using Parcelforce Worldwide Global Priority.
You can order online and collect from our shop in person. We’re open for collections on Mondays and Wednesdays 10am-3pm. We’ll let you know when you’re order is ready to collect.
Orders received before 2pm on a Monday or 2pm on a Wednesday are usually dispatched the same day for 24 hour deliveries, otherwise orders will be dispatched on OUR following working day (Mondays & Wednesdays).
Royal Mail: Aim to deliver within 2–3 working days, including Saturdays but excluding bank holidays. No signature required.
Parcelforce: 24 Express is guaranteed 1 working day, Global Priority is 2-5 working days depending on Country. Deliveries will require a signature.
Royal Mail: In the event that a package doesn’t arrive please notify us on 0113 246 8888. We will not consider items lost for 28 days.
Parcelforce: In the event that a parcel doesn’t arrive on time, please check the tracking details supplied, otherwise, please notify us on 0113 246 8888.
If there is a delay on your order we will contact you to explain why your order will be delayed and give you a new delivery date. If the delay is unacceptable to you then you have the right to cancel the order.